Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to set a problem with your payments contour.

Find the issue you're experiencing beneath:

"Your transaction cannot be completed"

A diversity of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted information to us, please do so. The other steps listed are unlikely to resolve this result.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift menu to consummate the transaction.
  • Attempt using the best interface for your computing device:
    • If y'all're using a desktop reckoner, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already have i and visiting the Google Store to endeavor the transaction once again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is up to appointment. If information technology isn't, update it in the Payments eye.

"Unable to complete transaction. Please use some other form of payment."

Note: These steps too apply if you see the error bulletin "Your payment didn't go through. Please attempt a different payment method or try again later on."

Try the following:

  1. Check to see if your payment method is up to engagement. If information technology isn't, update it in the Payments centre, and so endeavor your buy once again.
  2. Make sure you have enough coin in your account for the purchase.
  3. If you're still having problems, contact your bank to see if there's a problem with your account.
  4. Try making the purchase once again with a different payment method.

"Your payment was declined due to an result with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more than information to protect your business relationship against fraud.
  • We need a trivial more than data to comply with European union law (European customers only).

To fix the issue, try the post-obit:

  1. Go to the Payments centre.
  2. Take action on any errors or requests in the payments centre.
    1. You might demand to verify your identity before yous can buy annihilation through your Google Business relationship.
  3. Make sure your name, address, and payment information are upwardly to engagement.

"Unable to procedure payment: Low bill of fare balance"

Yous might not have plenty funds in your account to make the payment. Cheque your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the card before you tin can use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary charge on your card statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which carte y'all desire to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than two days: Wait up to 2 days.
    • If more than 2 days: Cheque your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Menu is grayed out & says "card is ineligible"

You lot can't apply this card for this purchase. Try to make the purchase again with a dissimilar bill of fare.

If the bill of fare y'all want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more than virtually what to practise if you lot temporarily or permanently closed your payments profile.

If you lot're all the same having trouble, contact support.

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