Why Did My Comcast Bill Go Up Again

How to Negotiate a Lower Comcast Xfinity Bill

Last updated: January nine, 2022

Comcast, or "Xfinity" as they like to phone call themselves these days, had thrown me for a bit of a loop lately. The live-chat method had e'er worked for me in getting discounts and promotions on Comcast services, but lately they've been sticklers.

I had written a very one-time post on Get Rich Slowly in the past that highlighted how to cutting your Comcast beak – and gave the actual chat transcript that cutting my cost by 33%. That post is outdated, and few have had much luck with their live chat team in recent years. Perchance Comcast management read that post and decided to "toughen upward" the live chat team?

Sure, I could get rid of cable completely. But, I honey live sports and notice enough educational value in other programming. And stacking streaming packages tin can price just every bit much, if not more, than cable Boob tube these days. So, I decided to go back to my onetime method of getting a Comcast discount – a good ole' fashion negotiation past phone.

Before I go into the negotiation and what the result was, I'll offset highlight what my packet and toll was (post 2-year contract expiring):

1. Digital Basic Cable with HD DVR: $90/month (full price)
2. Nail Cable Cyberspace (300 Mbps): $40/month (discounted)

Total toll: $130 per month (+ another $25 or so for other related fees).

Note: Comcast oft changes their speeds and package pricing, then enquiry what the current offerings are in your area, and substitute in the script. It'south the technique that works, not the pricing specifics.

How to Cut your Comcast Bill: Footstep-past-Step Telephone Script

I'll at present walk you step-by-pace how I was able to go that downward to $90 per month.

ane. I picked upwards the phone and called Xfinity client service number @: one-800-934-6489 (i-800-XFINITY).

2. I state ("disconnect service") when prompted past the automatic phonation prompts.

This should get you connected to an Xfinity loyalty or retention specialist, who take a picayune more ability to offering discounts than other customer service reps.

3. I atomic number 82 my negotiation with the competition.

Comcast fears losing customers to AT&T U-Poesy, who is offering up some bully discounted packages to new customers.

My discussion was almost identical to this – and this Comcast script has reportedly worked well for hundreds of readers:

• Me: I'd like to discontinue my service.
• Comcast Rep: OK, may I ask why?
• Me: Because I demand to lower my nib and AT&T U-Verse is now bachelor in my neighborhood and has some great offers for me, including fiber net and cable for under $90.
• Comcast Rep: OK. Well AT&T doesn't offering every bit many Hard disk drive channels, just I can look to see what kind of bundle we may be able to offer you.
• Me: OK, I'll hear you out.
• Comcast Rep: OK, so we accept a new offer where yous can requite you the same price as a new customer, with a ii-twelvemonth contract: $79.99 for Blast 250 Mbps and Starter cable with 140 channels. At that place is also a $10/calendar month DVR fee.
• Me: Are y'all able to cutting the DVR fee?
• Comcast Rep: Now you tin cut the Xfinity HD DVR and set height box fee, merely you need to stay nether 20 hours of programming recorded. If you lot don't desire a DVR, in that location is a $7.fifty/calendar month set-top box fee per device (note: now $eight.50 for the first device), just you tin can become rid of that by using a Roku with the Xfinity Stream app, Amazon Fire, or certain smart TVs. You can as well sign upward for eco-bill and get a discount in that location. After all of that, your toll would be $93 with a 2-year contract.
• Me: Are you sure you don't take any cheaper packages?
• Comcast Rep: Yep.
• Me: OK, please make the switch.
• Comcast Rep: OK, should we add on Xfinity Phonation too?
• Me: No thank you (I have Ooma digital telephone service, and it's free).

Score another ane versus Comcast'southward dreaded customer service.

4. I Saved 34%!

I was able to cutting $47 (34%) off my cable/internet package, while getting the same channels and same internet speeds. Over 2 years, this will save me $1,128, and and so I volition negotiate a new 2-year contract once again, or switch to U-Verse.

5. Stay Fraternal

I want to indicate out that I was friendly, even so confident with the service rep. Information technology may audio cliche, merely treat others as you would want to exist treated and you will become ameliorate results. Human activity similar a jerk, and you'll strike out.

Annotation: I too previously got rid of the Comcast modem fee past purchasing my ain modem and router – saving me some other $fourteen per month (yes, Comcast has recently raised their modem rental price). This is something you 100% must do also.

I would recommend replacing your Xfinity xFi modem by pairing a Motorola MB8611 modem and TP-Link AX1800 router if I were buying today (meet the articles linked to only higher up for a full listing of good modem/router options). This setup offers the same speeds and pays for itself in just over a twelvemonth (saving $168 per year), and and then information technology's free for as long as they live!

I've also written more broadly on how to get rid of your ISP modem rental fee (if you're not a Comcast customer).

Cut your Comcast Xfinity Nib Discussion:

• What did your Comcast negotiation look similar? How much did y'all save and how did y'all get information technology?
• Comcast CSR's: Now is your chance to tell all! How can customers get the best deals and how does Comcast ready these policies (retentivity specialist can negotiate/others cannot). Please share! (you'll remain anonymous, of course)

Related Posts:

• Comcast Internet Essentials
• Xfinity Mobile Review
• How to Opt Out of Comcast Using your Modem as a Public WiFi Hotspot

palmersayindons.blogspot.com

Source: https://20somethingfinance.com/how-to-lower-your-comcast-bill-price/

Share this post